Coronavirus (COVID-19)

About COVID-19

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Information

Please check the restrictions before traveling. During Lockdown and Tier 3 and 4 restrictions, we can only take Frontline workers and NHS. Your booking must be supported by an authority to work letter. Our dining room, guest eating area, reception toilets, lounge, and playroom areas are currently CLOSED.

🗺 When visiting you must comply with the restrictions of the area you traveled from. You must not travel from Tier 4

😷 You are required to wear a mask in reception, hallways, stairwells, and lift.

👨‍⚕️ You are not permitted to invite anyone who is not staying at the property and may only meet friends/family who are guests OUTSIDE, you must not visit them in their room

📱 You must scan the NHS covid-19 app QR code on arrival

ℹ The government requires some information about you than we normally would not request. This is kept for 21 days after you leave as part of the "track and trace" program. We gather this information when you fill in the online check-in form. It expires automatically after 21 days and we would only access it if required by law.

✈ If you are arriving from a country that requires you to isolate, you may be required to e-mail your travel document and passport/ID card. If you are arriving from a country that is not on the travel corridor list, you will be required to stay for a minimum of 10 days and you will not be allowed to leave your room. (Unless you hold an exemption certificate) There will be additional charges for us to organize additional meals for you. Please ensure you have adequate insurance should your country be removed from the list. If you display symptoms during your stay there are detailed instructions about what you should do in your room.

Check-in

💻 Check-in Onlne - use the link in your email or use the tab "guest area" on our website (you can do this up to 24 hours prior to arrival.) You must also scan the NHS COVID-19 App QR code on our door on arrival

🕖 Only 1 person is allowed to check-in, leave any other members of your group outside until we have booked you in. Please do not try to arrive early.

Breakfast

🍜 Breakfast and lunches are available in eco-friendly packaging. Please use the order form in our "guest area" tab on our website. You can scan the QR code in your room. This must be submitted before 8pm

Lunch

🥪 NEW! You can now order a packed lunch from your room, scan the QR code in your room!

Housekeeping

🧹 During Lockdown/Tier 3 and Tier 4 we are unable to come into your room. During Tier 1 and 2, We will come into your room unless you opt-out of daily service - simply pop your "DO NOT DISTURB" sign outside your door. We can provide cleaning products in your room and you can order things for your refreshment tray, toilet paper, linens etc. on our online order system, you can find this in our guest area or scan the QR code in your room

Safe Pads

🚪 You will see yellow touchpads on doors etc. These pads are impregnated with silver particles (known for anti-microbial properties including Coronavirus). These are helping us to keep you safe.

Coronavirus (Covid-19) advice for guests with symptoms or known to have been exposed (last updated 11/3/20)

1. Do not leave your room.

2. Place your do not disturb sign on the outer door handle

3. Fill out the form to report Covid in our guest area tab

• We will mark your room as ISOLATION ROOM, this helps us protect our staff
• We will bring you food and any items you may need. This will be left outside your door as required.
• If you require anything else simply scan the QR code to "Daily order pad". we will let you know when we are delivering it.
• We are unable to service your room during this time, if you need cleaning materials we will provide these. We can supply sheets and towels on request, but you will need to change these yourself
• (Please note, food, drinks, toiletries, and linens are chargeable, a small service charge will be added. Your travel insurance will in most cases cover this)
• You must not leave your room for any reason except to go to a COVID test center)
• If your condition deteriorates please phone 999. Whilst we don’t offer a 24-hour reception, (8 am to 10 pm usual hours) it will be possible for someone to let emergency services in – do not leave your room.

If you have no reason to suspect you have been exposed, then please remain vigilant….

• ALWAYS wash your hands before leaving your room

We are working hard to keep our public areas sanitized, we are wiping door handles, light switches, handrails, etc daily. Public areas are closed. -Remember to wash your hands in the reception facilities before going back to your room

If we are forced to re-close:

1. The government may force our closure.
2. If we become sick there may be an interruption to normal daily service/activity. We will keep you up to date with any developments
3. Local lockdown or restrictions may come into force during your stay

PLEASE CHECK THIS PAGE OFTEN, Keep safe and we wish you all well

Breakfast

🥣 Order your breakfast from our online guest area before 8pm. Use the QR code in your room and we will deliver to your door from 8am in 🐬 eco-friendly packaging

🥪 Hot Sandwiches Bacon, Egg or Sausage in a bap, bread or toast 🥪 Cold Options: (brown or white) Toast with Jam, marmalade, marmite, Nutella or honey 🥣 Choice of cereals ☕ Tea or Coffee 🧃 Orange juice 🍎 Flap jack, yogurt or fruit